Hospitality Property School

Which is better for your hospitality property, an in-room tablet or a mobile app? Stay with me and I will help you decide.If you haven’t subscribed yet, do it now and make sure to hit the little bell so you’ll be informed when I upload a new video. You won’t want to miss anything designed especially for you.There is no doubt that in recent years the hospitality property customer service experience has changed considerably. In the not too distant past, often the only contact a guest would have with a property was telephone or face to face.This would hopefully built trust, loyalty to a brand and the personal touch.In the last few years, a new type of guest has emerged. •Online sources play an integral part of this customers booking experience and planning with 66% of travellers watching travel-related videos before booking their trip. •51% of travellers use online sources to decide on activities once at their destination, meaning that offering online solutions either in guest rooms, lobby area and good Wi-Fi facilities have become an important aspect of a guest’s stay.This new customer is not looking for good customer service, but a full “guest experience”. New technology is playing a big role with online and tablet check-ins reducing check-in times. Smart rooms with room service ordering facilities, personalised welcome messages on screens, and fast Wi-Fi & broadband, so guests can connect as easily as they would at home.The hospitality property industry is undergoing a technological revival and the race to provide effective digital solutions for in-room guest communication has yielded a range of innovative approaches. Two of the major front-runners are:•App-based solutions for smartphones •Integrated tablet solutions that come ready to use as part of the property roomThe digital guestThe hospitality property guest of today is more connected than ever before, and even those from demographics that were once considered technophobes are adopting mobile technology surprisingly quickly. The widespread adoption of digital technology has meant hospitality property owners and managers have no choice but to take note of this change and adapt their services to meet the evolving demands of their guests.So, what is the difference between app-based and integrated tablet solutions? Continue reading and I’ll explain...⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY CONSULTING: https://keystonehospitalitydevelopment.com/KHDC187Join one of our private groupshttps://keystonehospitalitydevelopment.com/private-groupsSay hi on social:Facebook: https://www.facebook.com/KeystoneHDCTwitter: https://twitter.com/KeystoneHDC.Linkedin: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST here:https://keystonehospitalitydevelopment.com/itunes-podcasthttps://www.spreaker.com/keystonehdcYouTubehttps://youtu.be/igD91fVLp_UThis show is part of the Spreaker Prime Network, if you are interested in advertising...