All Episodes
Displaying 1 - 30 of 296 in total
Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #352
Tired of employee turnover rates? Discover innovative strategies that will make your property the ultimate employee hotspot!In this episode, we're going to talk about ...
Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #351
From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security team is the key to ...
Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #350
Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'!The hotel...
How Trained Spa & Wellness Employees Can Boost Your Hotel's Revenue & Guest Satisfaction | Eps. #349
Where tranquillity meets excellence.Why the right spa and wellness employees can be the heartbeat of your guest's experience.A hotel spa and wellness employee is respo...
Why Hiring Competent Hotel Maintenance Employees Are Critical for Your Infrastructure | Eps. #348
Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property.In this episode, I’ll sh...
Reviving Your Hospitality Property Brand: Tips and Tricks | Eps. #347
Looking to breathe new life into your hospitality property brand? Discover the top tips and tricks for reviving your brand and reigniting your success.Today’s episode,...
Interview with Gudrun Cuillo: Hospitality Property Owner, Winemaker & Author | Ep. #346
Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author.Listen as Gudrun shares how she ...
The Qualifications That Set a Great Hotel Concierge Apart | Eps. #345
Do you have a passion for delivering unforgettable guest experiences? Discover the key qualifications you need to succeed as a hotel concierge.A hotel concierge is res...
The Key Qualifications to Look for in a Hotel Human Resources Employee | Eps. #344
Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property?The following are the qualifications of a hotel huma...
The Top Qualifications Every Hotel Sales and Marketing Employee Should Possess | Eps. #343
Are you ready to elevate your hotels sales and marketing game? Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace...
Serving Success: Qualifications Every Hotel Food and Beverage Employee Should Possess | Eps. #342
Are you looking to stand out in the competitive world of hotel food and beverage? Here's what you need to know to hire the right people to impress you and customers al...
The Invisible Heroes of Hospitality: Qualifications for a Hotel Housekeeper | Ep. #341
Hotel housekeeping is an essential part of maintaining a clean, comfortable, and welcoming environment for guests, however, not everyone is cut out for this position.I...
Dan Roberge - CEO of Maintenance Care Interview | Ep. #340
Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospita...
Expert Insights: Hiring the Right Front Desk Employees for Your Hotel's Success | Ep. #339
A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests.I’m going to explore the qualifications to look for when h...
Behind the Scenes: A Look into the Best Practices for Conducting Hotel Employee Interviews |Ep. #338
Conducting hotel employee interviews is a critical step in the hiring process. In this episode, I’ll explore best practices for conducting interviews to help streamlin...
How to Attract the Best Employees to Your Hotel: Tips from Industry Experts | Ep. #337
The importance of creating an attractive company culture, offering competitive compensation and benefits, and utilizing effective recruitment tactics is essential when...
From Hiring to Retention: How a DEI Strategy Can Transform Your Hotel Workforce | Ep. #336
Creating a diversity, equity, and inclusion or a DEI strategy for hiring hotel employees is essential to building a strong team and creating a positive workplace cultu...
Attracting Top Talent: Best Practices for Recruiting Hotel Employees | Ep. #335
Recruiting hotel employees is an important process for any hospitality property and the right employees can make all the difference in the success of a hotel. I will d...
10 Departments In a Hotel – A Guideline for All Hospitality Property’s | Ep. #334
Whether a one room bed & breakfast, or a 500 room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to pro...
Interior Design Specialist Stacy Garcia Interview | Ep. #333
Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under h...
RevPAR Optimization: How to Maximize Revenue Per Available Room | Ep. #332
RevPAR is an essential metric for hoteliers and innkeepers as it is used to measure a property’s financial performance. A higher RevPAR means a hospitality property is...
Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331
Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, and our topic is loyalty progra...
Streamline Your Bookings With These Innovative Hotel App Features | Ep. #330
In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well.In this episode, I will explain the benefits and features of a hote...
Rise Above the Competition: Understanding What Hotel Evaluators Want | Ep. #329
Hotel evaluations are an important aspect of the hospitality industry, as they determine the rating and ranking of a property.So, what do hotel evaluators look for.Hot...
Creating a Culture of Customer Service: How to Make Your Hotel Stand Out | Ep. #328
Excellent customer service is essential for any business, but it is particularly crucial for hotels.In this episode, I’ll share ways for you to improve your hotel cust...
The Authentic Hotel Business Plan | Verified Techniques | Ep. #327
A well-crafted hotel business plan is a comprehensive road map for your property’s growth and development, that can increase visibility, drive bookings, and ultimately...
Pre-Opening Hotel Strategies to Ensure a Successful Launch | Ep. #326
Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer e...
Top 12 Hospitality Property Trends for 2023 | Ep. #325
Due to the fact, things have been so topsy-turvy the last couple of years, hoteliers, and innkeepers need to stay on track with upcoming trends.Here is our take on the...
10 Most Popular Episodes of 2022-Hospitality Property School | Ep. #324
With the threat of inflation, viruses, wars, and some regions of the world seeing a huge increase in the hospitality property business, this has been another in a seri...
11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar | Ep. #323
Hotel restaurants and bars are a couple of the most important departments that can support a property’s overall sales and popularity but mistakes can be made.Here are ...
