All Episodes
Displaying 21 - 40 of 296 in total
RevPAR Optimization: How to Maximize Revenue Per Available Room | Ep. #332
RevPAR is an essential metric for hoteliers and innkeepers as it is used to measure a property’s financial performance. A higher RevPAR means a hospitality property is...
Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331
Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, and our topic is loyalty progra...
Streamline Your Bookings With These Innovative Hotel App Features | Ep. #330
In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well.In this episode, I will explain the benefits and features of a hote...
Rise Above the Competition: Understanding What Hotel Evaluators Want | Ep. #329
Hotel evaluations are an important aspect of the hospitality industry, as they determine the rating and ranking of a property.So, what do hotel evaluators look for.Hot...
Creating a Culture of Customer Service: How to Make Your Hotel Stand Out | Ep. #328
Excellent customer service is essential for any business, but it is particularly crucial for hotels.In this episode, I’ll share ways for you to improve your hotel cust...
The Authentic Hotel Business Plan | Verified Techniques | Ep. #327
A well-crafted hotel business plan is a comprehensive road map for your property’s growth and development, that can increase visibility, drive bookings, and ultimately...
Pre-Opening Hotel Strategies to Ensure a Successful Launch | Ep. #326
Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer e...
Top 12 Hospitality Property Trends for 2023 | Ep. #325
Due to the fact, things have been so topsy-turvy the last couple of years, hoteliers, and innkeepers need to stay on track with upcoming trends.Here is our take on the...
10 Most Popular Episodes of 2022-Hospitality Property School | Ep. #324
With the threat of inflation, viruses, wars, and some regions of the world seeing a huge increase in the hospitality property business, this has been another in a seri...
11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar | Ep. #323
Hotel restaurants and bars are a couple of the most important departments that can support a property’s overall sales and popularity but mistakes can be made.Here are ...
How to Fire an Employee-The Right & Wrong Ways | Ep. #322
How to fire an employee professionally, gracefully and safely is easier said than done.In this episode, I will share procedures to make this task straightforward.For a...
Courses to Elevate Your Hospitality Property Skills | Ep. #321
The hospitality property industry is highly competitive, and having an edge in the future will be imperative to be competitive.In this episode, I will describe all the...
Why Hotel Employee Training is Important | Ep. #320
Many hospitality properties forgo proper employee training due to associated costs, but studies have shown that the return on investment (ROI) from training and develo...
Improve Your Employee Experience & Elevate Your Guest Satisfaction | Ep. #319
The last two of years, hotel employee retention has been a nightmare.In this episode, I’ll explain how to improve your employee experience while elevating your guest's...
6 Strategies for Dealing With Labour Shortages in Hotels | Ep. #318
The Great Resignation. The Big Quit.Whatever you want to call it, it’s here, it’s real, and the hospitality industry has been hit harder than just about any other indu...
Recruiting the Right Hotel Employees | Ep. #317
How do you find great employees? Employees, that share your philosophy, will care about your guests, and have excellent attention to detail? I will explain how to make...
Why Hotel Employees Quit & What You Can Do | Ep. #316
Employee turnover in the last couple of years has been chaotic, and if it has been happening to you, you are losing money. Here’s why hotel employees quit and how to t...
Furniture Ideas for Your Hotel | Ep. #315
Every hotel can have a different style, some traditional others more modern.In this episode, I will share 20 websites to get furniture ideas for your hotel.This episod...
12 Things to Consider When Buying Hotel Furniture | Ep. #314
First impressions are everything when it comes to your hotel and creating a charming, comfortable and classy environment can go a long way to generating a great first ...
What Type of Hotel or Resort Do You Want?| Ep. #313
If you have decided you want to become a hotelier, you have to think about what type of hotel or resort you want.Here are four key elements you need to consider.In thi...
