All Episodes
Displaying 31 - 60 of 296 in total
How to Fire an Employee-The Right & Wrong Ways | Ep. #322
How to fire an employee professionally, gracefully and safely is easier said than done.In this episode, I will share procedures to make this task straightforward.For a...
Courses to Elevate Your Hospitality Property Skills | Ep. #321
The hospitality property industry is highly competitive, and having an edge in the future will be imperative to be competitive.In this episode, I will describe all the...
Why Hotel Employee Training is Important | Ep. #320
Many hospitality properties forgo proper employee training due to associated costs, but studies have shown that the return on investment (ROI) from training and develo...
Improve Your Employee Experience & Elevate Your Guest Satisfaction | Ep. #319
The last two of years, hotel employee retention has been a nightmare.In this episode, I’ll explain how to improve your employee experience while elevating your guest's...
6 Strategies for Dealing With Labour Shortages in Hotels | Ep. #318
The Great Resignation. The Big Quit.Whatever you want to call it, it’s here, it’s real, and the hospitality industry has been hit harder than just about any other indu...
Recruiting the Right Hotel Employees | Ep. #317
How do you find great employees? Employees, that share your philosophy, will care about your guests, and have excellent attention to detail? I will explain how to make...
Why Hotel Employees Quit & What You Can Do | Ep. #316
Employee turnover in the last couple of years has been chaotic, and if it has been happening to you, you are losing money. Here’s why hotel employees quit and how to t...
Furniture Ideas for Your Hotel | Ep. #315
Every hotel can have a different style, some traditional others more modern.In this episode, I will share 20 websites to get furniture ideas for your hotel.This episod...
12 Things to Consider When Buying Hotel Furniture | Ep. #314
First impressions are everything when it comes to your hotel and creating a charming, comfortable and classy environment can go a long way to generating a great first ...
What Type of Hotel or Resort Do You Want?| Ep. #313
If you have decided you want to become a hotelier, you have to think about what type of hotel or resort you want.Here are four key elements you need to consider.In thi...
Here Are The First Steps to Starting a Hotel or Resort | Ep. #312
Do you Want To Be a Hotelier?Here Are The First Steps to Starting a Hotel or Resort.When considering the first steps to starting a hotel or resort, there are a couple ...
How to Start a Hotel Business: What You Need To Know | Ep. #311
The challenges of the pandemic will pass and we will need more quality hotels. If this is your dream, do you know how to start a hotel business?Stay with me and I’ll s...
Finding Success in Service: How To Thrive In The Hospitality Sector | Ep. #310
Have you considered a career in the hospitality industry but are not sure what it takes? Here are some tips for finding success in service.Today’s episode, Finding Suc...
What Do Hospitality Property Evaluators Look For? | Ep. #309
Most bed and breakfast, resort, and hotel owners want how their property is experienced by the typical guest.This is where hospitality property evaluators or mystery s...
16 Customer Service Techniques For Your Bed and Breakfast | ep. #308
Did you know studies show your property can increase its revenue with good customer satisfaction?I’m going to share 16 customer service techniques for your bed and bre...
12 Steps to Get GuestsTo Your Bed and Breakfast | ep. #307
I have spent the last number of episodes talking about creating the perfect BnB, but how do you get guests to your bed and breakfast? I’m going to share 12 tactics to ...
Best Bed and Breakfast Breakfast Ideas | Eps. #306
Operating a bed and breakfast takes planning, skills and dedication to get guests to book, but your breakfast can make them want to return.Here are the best bed and br...
Buying Furniture for Your Bed & Breakfast | Eps. #305
Choosing furniture to buy for your vacation rental is an extremely important decision as it can change a guest’s whole perception of your property.Here are some import...
14 Guidelines to Design a Bed and Breakfast Effectively | Eps. #304
To design a Bed and Breakfast takes time and planning.You have to set achievable goals, establish your target market and ensure your property works for your plans. Her...
Buying a Bed and Breakfast Checklist | Eps. #303
Have you ever dreamed of owning a bed and breakfast or small inn and opening the doors to the world but are not sure where to start? Here is your buying a bed and brea...
The Authoritative Bed and Breakfast Business Plan-Part 2 | Ep. #302
In today’s episode, I’m going to continue giving you the guideline you need to write a bed and breakfast business plan for your property’s growth and development. In e...
The Authoritative Bed and Breakfast Business Plan | Ep. #301
A bed and breakfast business plan is an all-embracing road map for your small business's growth and development.I’m going to give you the guideline you need to write y...
Hospitality Property School 10th Anniversary/300th Episode Celebration | Ep. #300
Welcome to the 10th anniversary of Keystone Hospitality Property Development and the 300th episode of the Hospitality Property School and for all of you here with me n...
17 Benefits of Owning a Bed and Breakfast | Ep. #299
I’m often asked, “What are the benefits of owning a bed and breakfast?”. Stay with me and I’ll share 17 benefits you need to know.A bed and breakfast is a short-term l...
Starting a Bed and Breakfast 2022 | Ep. #298
What does it take to start a bed and breakfast and do you have the necessary traits to be successful?In this episode, I’ll look at what you need to succeed.Today's epi...
Travis Talbot: Food & Beverage Specialist Interview | Ep. #297
Today we have a special treat for you, a great interview with Travis Talbot, a food & beverage specialist, and his right hand Jess Frate.You don’t want to miss this!Tr...
Starting a Vacation Rental Business: Your 101 Guide | Ep. #296
It is always exciting to start new things that provide income and you can enjoy doing. If you are ready to meet new people and learn new things starting a vacation ren...
Is It Better to Buy An Existing Bed & Breakfast or Start It New? | Ep. #295
Some people preferred to buy an existing bed & breakfast so they could open immediately, others wanted to design their own from scratch. What’s the best way to go? I’l...
How to Enhance Your Room Service Sales | Ep. #294
For many hospitality properties, room service sales have been a lucrative revenue stream for decades but recent events and competition have cut those profits dramatica...
Website Design: 22 Ways to Get Eyes on Your Site | Ep. #293
It’s important for customers to like your website design because getting eyes on your site is the best way to start your guest’s journey, the longer they stay, the hig...
