All Episodes
Displaying 91 - 120 of 296 in total
How to Build an Email List with Lead Magnets in 2021/22 | Ep. #262
Whether you’re nurturing relationships with past and potential guests during this period of low demand, an active email list is the most valuable marketing asset for h...
Collecting Guest Email Addresses - Step by Step Guide | Ep. #261
Netting guest data has become an essential part of any successful hospitality property business plan and collecting guests' email addresses is the primary channel for ...
How to Use Chatbots to Enhance Your Guest Communication | Ep. #260
In times of crisis, we look to alternative technology to increase efficiency and reduce costs. This crisis is no different and I’ll explain why and how to use chatbots...
How to Magnify Your Hospitality Property’s Visibility | Ep. #259
With the world slowly starting to open up, it is one thing to be ready, but how are customers going to find you?Today’s episode is about your hospitality property’s vi...
Tips for Marketing and Getting Guests | Ep. #258
Though many hospitality properties are cutting costs to get ready for the after-effects of the Covid-19 lockdown, this is not the time for hoteliers and innkeepers to ...
6 Brilliant Ways To Use Managing Employees During a Crisis | Ep. #257
Great leadership is important to build team engagement, but it plays an even bigger role during a crisis. Here are some ways to manage your employees during a crisis.T...
The Importance of Messaging to Guests Matters More Than Ever | Ep. #256
As more and more countries begin their reopening, how can you make sure your hospitality property message doesn’t get lost in the clutter. I’m talking about messaging ...
Revenue Management and How to Increase Your Cash Flow | Ep. #255
In any business, cash flow is imperative! For hospitality properties to stay alive in times of disruption - It is Vital!Revenue management will play a central role.In ...
7 Ways Hospitality Properties Will Change Post Covid-19 | Ep. #254
It is no secret that hotels, resorts, inns, bed and breakfasts have been struggling since the beginning of Covid-19 and will continue to do so until it is safe to agai...
No Question - Housekeeping Will Change Post Covid-19 | Ep. #253
Housekeeping will change post COVID-19, and the housekeeping department will be front & centre of the new normal hospitality property experience.Let me explain what I ...
Ways to Enhance Your Housekeeping- Guaranteed | Ep. #252
A broken window at your hospitality property could cost you your business. Does this sound outrages?I’ll explain along with ways to enhance your housekeeping.The Broke...
How to Adapt through Covid-19: A Hospitality Property Checklist | Ep. #251
There’s no denying that the pandemic has wreaked havoc on the hospitality property industry. This has left many of us feeling overwhelmed and fearful, not sure how to ...
What Will Your Guests Expect Post Lockdown? | Ep. #250
Given the ever-changing market conditions due to COVID-19 and renewed fluctuating regional restrictions, what will your guests expect post lockdown?Let me give you a f...
Reopening Hotels, Resorts, Bed and Breakfasts after COVID 19 ? Ep. #249
What if I told you I could walk you through three stages for reopening your hotel, resort, bed and breakfast and how to use them to get you the other side of this pand...
How to Prepare for When Guests Return | Eps. #248
Chances are when you open your doors to the world, guests are not going to be filing in. You’re going to have to earn their trust. I’ll tell you how to do that.If you ...
Strategies to Improve Your Guest’s Experience | Ep. #247
Why is selling an experience more important than just selling rooms?Stay with me and I’ll explain why and how to improve your guest’s experience.After decades of touti...
2 Checklists for Creating the Ultimate LinkedIn Company Page | Ep. #246
Is it worth including a LinkedIn company page in your property marketing strategy?I will share benefits and tips to help you decide.LinkedIn Company Page IntroductionM...
Do You Need to Start Using Pinterest for Business? | Ep. #245
The impact of Pinterest is growing every year and gives a property the opportunity to share its personality, values and the best it has to offer but is it right for yo...
Don’t Make These #Instagram for Business Mistakes| Ep. #244
Visual content is one of the most important components when it comes to marketing for business. Instagram for business is such a visual platform, it cuts through the c...
How to Increase Your Bookings with Twitter for Business| Ep. #243
With so many social media options available, why should you consider Twitter for business as a marketing option?I’ll give you facts to help you decide.Twitter for Busi...
How to Use Facebook for Business – Proven Techniques | Ep. #242
With all the bad press from Facebook in the last couple of years, should you bother including it in your marketing strategy?Let me give you the facts about how to use ...
Promoting Your Video on YouTube-Is It Worth It? | Ep. #241
As an independent hospitality property owner, you should understand the importance of marketing and are constantly thinking of ways to get your property's name in fron...
Steal These Ideas to Create a Blog | Ep. #240
If you own or manage a hotel, resort, inn or bed and breakfast etc. you need to create a blog that builds trust with your audience, increases your bookings, customer b...
Website Design: 22 Tips to Keep Your Visitors Happy | Ep. #239
It’s important for customers to like your website design because the longer they stay, the higher the chance they will book. Here’s what you need to do.The way to make...
A Step by Step Guide to Build an Email List | Ep. #238
A Step by Step Guide to Build an Email ListThe idea of attracting both new guests to book and past guests to rebook is attractive, and there is no better way to leave ...
Asking for Referrals Can be Hard – Here’s How to Make it Easier | Ep. #237
Asking for referrals is hard! I will show you how to make it a natural part of your life as a hotelier/innkeeper and increase your bookings.As an independent hotel, re...
Online Reputation Management – Proven Techniques | Ep. #236
If you have a bad online reputation or it’s lacking, you’re losing money.I will share just how important your online reputation is and how a good one can be the differ...
How to Use Customer Referral Programs & Boost Bookings | Ep. #235
When things start returning to normal, do you want customers knocking down your door to book? I’m going to share a proven method to improve your chances.As a hospitali...
Conduct Market Research & Not Break the Bank | Ep. #234
Knowing your market is imperative for any successful hotel, resort, inn, bed & breakfast etc. but research can be expensive. Here are ways you can conduct market resea...
Hotel Surveys – How They Increase Business | Ep. #233
"Why do I need surveys, I know what my guests like."I would like to say I've never heard that before but you might be shocked at the number of hospitality property own...
