All Episodes
Displaying 121 - 150 of 296 in total
11 Future Hospitality Property Trends You Need to Know | Ep. #232
The start of this new decade has turned out to be topsy-turvy and to survive we are going to have to adjust quickly. I am going to share with you 11 Future Hospitality...
Revenue Management – Guaranteed Techniques That Work | Ep. #231
Efficiently managing rates and availability while watching on all the different key performance markers takes training and talent. You need to understand revenue manag...
Property Management System – What You Need to Know | Ep #229
Are you utilizing a Property Management System? If not, you’re losing money. Let me explain how you can turn this aroundI have been getting questions lately about choo...
Hotel Resource Books | Ep. #228
Are you looking for a way to make your life as a hotelier/innkeeper easier, increase your bookings and improve your bottom line? Well then don’t go anywhere because I ...
Video Content Marketing – Why It’s Imperative for Your Hospitality Property | Ep. #227
As the world begins to open up over the next year, video content marketing is going to be a priority if you want to stand out.Stay with me to find out why you need vid...
Room Technology for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #226
The future is upon us and room technology is your next step. As much as we would like to think the old ways are the best, your guest will beg to differ. Let me explain...
A Good Night’s Sleep - How to Improve My Guests Experience | Ep. #225
It does not matter if we are travelling for pleasure or business, there are times when getting a good night’s sleep can be a taxing proposition.I have always said, “At...
10 Most Popular Episodes of 2020 | Ep. #224
This has been an unprecedented year for the hospitality property industry but here at Hospitality Property School, we have seen the want to learn has not diminished.I ...
Guest Expectations – Preparing for Post Covid-19 | Ep. #223
During & post Covid-19 is a new era for the hospitality property industry and guest expectations and properties are going to have to re-evaluate the way they conduct b...
Make Your Environmental Program a Reality | Ep. #222
Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources.But don’t panic, I’ll show you how you ca...
Housekeeping – They are Crucial to Your Property | Ep. #221
Housekeeping departments play a critical role in your property's success. I’m going to show you how to recognize the importance of your housekeepers so they will want ...
Front Office Manager – 18 Ways to Become the Best | Ep. #220
A successful front office manager requires a perfect mixture of skilful hospitality & tight organizational skills, never settling for less than A +.I going to show you...
The Right & Wrong Ways to Fire an Employee | Ep. #219
Unproductive or poor employees can be a detriment to your business but firing them can be very difficult. Here are tips to do it professionally, gracefully and safely ...
The Best Ways to Upsell | Ep. #218
For many, upselling is a dirty word but if you want to be able to offer your guests amazing experiences, learning how to upsell is a step in the right direction and ca...
How to Give Customer Service Your Guests Will Treasure | Ep. #217
If you operate a hotel, resort, inn or bed and breakfast you should know your number one priority for success is offering great customer service along with an unforget...
Customer Complaints - How to Handle Them | Ep. #216
Have you ever had a hotel, resort, inn or bed and breakfast guest standing in front of you complaining and you were not quite sure how to handle it? Let me share with ...
Customer Service - Bona fide Techniques | Ep. #215
Any business can offer good or basic customer service but your guests expect more.How can you fulfill their expectations?Give me a few minutes – and I’ll share with yo...
Effective Communications - The Ultimate Guide | Eps. #214
Communicating is something we do every day but effective communication is not a skill we all process. I will share common mistakes made and how we can improve.Introduc...
How to Make Your Employee Training Amazing | Ep. #213
Are you happy if your hotel, resort, inn or bed and breakfast are doing so-so?A sure-fire way to help your business grow is to train your employees and I’m going to sh...
How to Improve Your Employee Experience | Ep. #212
Most prosperous hospitality properties, bed & breakfast to hotels, are successful because they offer their employees a wonderful experience. How can you do this? I’ll ...
Cost of Turnover is Expensive – How to Keep Great Employees | Ep. #211
Can you afford the cost of turnover? How do you find great employees? Employees that share your philosophy, will care about your guests, have great attention to detail...
Employee Turnover in the Hospitality Property Industry Can be Challenging So Ask for Help | Ep. #210
Are you losing great employees and are not sure why? Employee turnover is costing you money and here is what you need to do to stop it.For the next number of episodes,...
What You Can Do When Stressed | Ep. #209
Do you sometimes feel stressed? You can’t keep your thoughts together. Being stressed can affect you deeply in both mind and emotion, so what can you do about it?Stay ...
Your Right Employee Strategy Mindset | Ep. #208
We all know to be successful, you have to have the right mindset but how do you get there? I’ll give you tips you can use.The past number of years has been an interest...
History of the Hotel Industry-How We Got Here | Ep. #207
Today’s tip is going to be a little different. Have you ever wondered how the hotel industry started? Check out this episode to find out how.So, you are an aspiring or...
31 Habits of Successful People | Ep. #206
Life is 10% what happens and 90% of how you react to it. I will share with you 31 habits of successful people and how they react.Here’s an interesting fact, Nearly all...
How to Make the Outside of Your Hospitality Property More Enticing | Ep. #205
Do you feel the outside look of your property is distracting from the experience you want to offer your guests?Let me give you a few ideas that can improve their first...
37 Things for a Perfect Hotel Room | Ep. #204
If you want your guest to return, you are going to have to WOW them. I’m will show you how to do this with the perfect hospitality property room. When things get back ...
Your Daily Operating Procedure | Ep. #203
Do you own or manage a hospitality property? What type of hotel are you?I am going to tell you about the differences.Have you ever noticed there are many different typ...
