All Episodes
Displaying 181 - 210 of 296 in total
Hotel Questionnaire - The Right Survey Questions to Ask | Ep. #172
How can you find out what your customers want? Using surveys (the right way!) can lead to more bookings. I am going to share the right questions to ask.Today, I am goi...
Renewable Energy - For Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #171
Investing in renewable & eco-friendly resources for hospitality properties used to be a luxury, but is now, not only is it necessary, it can help you improve your prop...
Hotel, Resort, Inn & Bed & Breakfast Recourses You Need| Ep. #170
Are you looking for a way to make your life as a hotelier/innkeeper easier, increase your bookings and improve your bottom line? Well then don’t go anywhere because I ...
15 Ways to Become the Best Front Office Manager | Ep. #169
A successful front office manager requires a perfect mixture of skilful hospitality & tight organizational skills, never settling for less than A +.I going to show you...
7 Ways to Conduct Market Research with Little Money | Ep. #168
Knowing your market is imperative to a successful hotel, resort, inn or bed & breakfast but research can be expensive. Here are ways you can do on your own and without...
Property Management System – What You Need! | Ep. #167
Are you utilizing a Property Management System? If not, you’re costing yourself time and money.I have been getting questions lately about choosing the right PMS or Pro...
28 Ways to Increase Your Restaurant Business | Ep. #166
Do you have a restaurant on your property? Is it bringing in an extra stream of revenue? If no, why not? I am going to share how you can increase your restaurants pote...
Employee Turnover at Your Property is Expensive | Ep. #165
Employee turnover is costing you money. Here is what you need to do to stop losing great employees and throwing money out the window.Turnover rates in the hospitality ...
Coping with Stress as a Property Owner | Ep. #164
Operating a hospitality property can be fun, fulfilling, rewarding and stressful. I am going to share with you symptoms of stress and what you can do about them.Let me...
Video Content Marketing - For My Hospitality Property | Ep. #163
The future of video marketing is here and if you are not using it in your marketing strategy, you’re losing bookings. If you own or manage a hotel, resort, inn or bed ...
How to Handle Customer Complaints in Hospitality | Ep. #162
Have you ever had a guest standing in front of you complaining and not sure how to handle it?I’m going to share with you the type of quests that make them and 18 of th...
How to Get Referrals for My Hospitality Property | Ep. #161
Asking for referrals can be hard! I’m going to share how to make it not only easier but a natural part of your life as a hotelier/innkeeper.As an independent hotel, re...
Surveys and Questionnaires – For Hospitality Properties | Ep. #160
Hotel Customer Questionnaire and Surveys | Ep. #160"Why do I need surveys, I know what my guests like."I would like to say I've never heard that before but you might b...
How Do I Create a Mailing List for My Property? | Ep. #159
Would you like the ability to tell everyone every day, week, month, who checks out your property how great you are?You can do this and I’m going to explain how.I am go...
Online Reputation Management for Your Property | Ep. #158,
You’re losing money if you have a bad online presence.In this post, I will share just how important your online presence is and how a good one can be the difference be...
Referral Programs That Work & Using Them to Propel Bookings
Are new customers knocking down your door to stay at your property? If not, I’m going to share a proven method to increase your bookings.I look at,•Make your guests ex...
Is This Your Story?
After spending decades with hospitality property owners and managers I have heard similar stories to the one I am going to share with you. Can you relate?This show is ...
Want to Grow Your Properties Success for FREE – Check This Out | Ep. #155
In lieu of a post this week, I just want to give you a heads up on something coming that we at Keystone HDC, are very excited about.The release of the brand new“Your F...
Free Access to Hospitality Property Resource EBooks | Ep. #154
Do you like getting things for free?Well, today is your lucky day, I’m giving away free copies of our new ebooks.This show is part of the Spreaker Prime Network, if yo...
Revenue Management Strategies for Your Hospitality Property | Ep. #153
Efficiently managing rates and availability while watching on all the different key performance markers takes training and talent.You need to understand revenue manage...
Training and Development is Imperative for Your Property | Ep, #152
Employees that are motivated, satisfied and have great morale = happy guests = more profit.Ongoing training and development will help you reach this goal. This show is...
Go Green – How to Make Your Property Eco-Friendly | Ep. #151
Is your hotel, resort, inn or bed & breakfast consuming and wasting resources? If so, you’re losing money.I’m going to show you how you can turn that around.This show ...
Your Employee Training Procedure – Step By Step | Ep. #150
Are you happy if your hotel, resort, inn or bed and breakfast is doing so-so?A sure-fire way to help your business grow is to train your employees and I’m going to sho...
It’s Imperative You Have Operations Property for Your Property | Ep. #149
Many hospitality properties collapse simply because they failed to set up good business operations manual.It doesn’t matter the size of your property, a good operation...
OK, This Was Unexpected… | Ep. #148
Things can change so fast and you have to be able to roll with the punches.If you have been a follower of the Keystone HDC or the Hospitality Property School podcasts,...
How Keystone HDC Started & Who is Gerry MacPherson? | Ep. #147
What gives me the right to tell you how your property should be run? Stay with me, I'm going to share my story.This show is part of the Spreaker Prime Network, if you ...
Upgrade Your Success | Ep. #146
I’m excited and you’re going to benefit.Let me explain how.If you are looking for ways to increase your properties bookings and profit, we want to help you by sharing ...
16 Additional Marketing Ideas to Attract More Guests | Ep. #145
Today, you are going to find the competition on every corner. How are you going to stand out from the crowd?I have 16 ways you can do this.This show is part of the Spr...
16 Marketing Ideas to Attract More Guests | Ep. #144
With so much competition in the hospitality property space, what can you do to show guests you are their number one choice?I have 16 tips you can use.This show is part...
14 Hospitality Property Trends You Need to Know | Ep. #143
If you want your hotel, resort, inn or bed & breakfast to stay current, you have to be diligent and a way to do this is to stay on top of trends.Here are some top tren...
