All Episodes
Displaying 151 - 180 of 296 in total
Revenue Management - How to Set It Up | Ep. #202
Your guest room is a perishable product so pricing & customer happiness remain extremely important variables. To stay on top you need to understand revenue management ...
Outsourcing for My Hotel, Resort, Inn & Bed & Breakfast | Ep. #201
Do you ever feel overwhelmed? Too much to do and not enough time?I’m going to give you a solution to take some of that stress of your plate.In this episode, I will loo...
Mission Statement & Why You Need One – Plus More | Ep. #200
Mission Statement & Why You Need One – Plus More | Ep. #200Why do you want to own & operate a hospitality property? I’ll give you a way to answer that question that sh...
How Will I Know My Operations Manual Works? | Ep. #199
You want to have an operations manual for your property but how do you know it’s worth the time putting together. I will show you how to make sure it works.In the last...
Your Operation Manual – What You Need to Include | Ep. #198
Do you have a photographic memory? Do your employees? If not, you need an operations manual. I’m going to tell you what should be in it.I'm not going to tell you exact...
Setting Goals – For Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #197
Your hospitality property needs direction and it’s up to you to choose that direction by setting goals that you can strive to accomplish. I’ll show you how to start.To...
Operation Manuals - Worth Their Weight in Gold | Ep. #196
Operation manuals are worth their weight in gold. I’ll tell you why designing your own has to be a priority.In this episode, I am going to be taking a closer look at y...
Organizational Strategy for Your Hotel, Resort, Inn or Bed & Breakfast | Ep. #195
No matter the size of your property, you have to think like a CEO, with shareholders, a board of directors and department managers. I’m going to tell you how.As the ow...
How to be Organized in Your Hospitality Property | Ep. #194
When travel starts to return and the world begins opening up, it is going to be a slow and staggered process. You have to be ready and I’m going to tell you how to sta...
How to Start a Hotel, Resort, Inn or Bed and Breakfast- 9 Keys to Success | Ep. #193
When travel starts to return and the world begins opening up, it is going to be a slow and staggered process. You have to be ready and I’m going to tell you how to sta...
How to Get the Support You Need to Grow Your Property | Ep. #192
Operating a successful hospitality property just got easier…You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosp...
How to Come Back Stronger After the Pandemic-Resources for Hospitality Properties | Ep. #191
Are you going to be as ready as your competition when guests slowly start to return? What can you do to ensure you’re going to be on top of their booking list? Check o...
9 Ways to Prepare For When the Guest Return | Ep. #190
It doesn’t look like a rush of travellers are going to be returning soon. Should you be sitting in the corner waiting for the influx? No, and I am going to tell you so...
How to Improve Your Guests Sleep | Ep. #189
It does not matter if your guests are travelling for pleasure or business, there are times when getting a good night’s sleep can be a taxing proposition. I am going to...
Are Blackout Curtains for Hotels, Resorts, Inns & Bed and Breakfasts Necessary? | Ep. #188
You don’t think blackout curtains are important for your property? Think again! I’ll explain why.Today’s short episode is designed to make you think.As the pace of wor...
In-Room Tablet Vs. Mobile App - For Hotels, Resorts, Inn, Bed & Breakfasts | Ep. #187
Which is better for your hospitality property, an in-room tablet or a mobile app? Stay with me and I will help you decide.If you haven’t subscribed yet, do it now and ...
How to Turn Your Hospitality Property Cancellations into a Positive | Ep. #186
Around the world, both big-brand and independent hospitality properties are feeling the sting of COVID-19.I’m going to show you how to turn this pain into a gain.If yo...
How Augmented reality Can Work - For Your Hotel, Resort, Inn, Bed & Breakfast | Ep. 185
With each step forward in the digital revolution, science fiction has become less like fabrication and more like reality. Let me explain how this will change hospitali...
Virtual Reality-For Hotels, Resort, Inns, Bed & Breakfasts | Ep. #184
Virtual reality is one of the hottest things in hospitality and technology right now and I am going to explain why and how you can benefit.Virtual Reality is a natural...
Environmental Policy for Hotel-Resort-Inn Bed & Breakfast | Ep. #183
You have made the decision to become more environmentally sustainable. Do you have an environmental policy in place? I am going to give you a template you can use.Over...
Going Green Solutions- How to Make Your Property Eco-Friendly | Ep. #182
Is your hospitality property living up the sustainable efforts your guests expect? If so, Excellent! If not, I will show you how to create a place where every guest fe...
Smart Access Solutions - Hotels-Resorts-Inns | Ep. #181
Do you like doors that are hard to open or loud? Neither do your guests. Stay with me to find out how to solve this problem.What does every hospitality property need t...
Room Technology for Hospitality Properties | Ep. 180
What to enhance your guest experience but not sure where to start. Today, I’m starting a brand new series of episodes of ways to enrich your guests stay while growing ...
21 Habits of Successful People | Ep. #179
Life is 10% what happens and 90% of how you react to it. I will share with you 21 habits of successful people and how they react.Here’s an interesting fact, nearly all...
You’re Invited! | Ep. #178
Does this sound like you? You are operating your hotel, resort, inn or bed and breakfast and you think things are going well but you feel they could be better. Let me ...
What Was Popular in 2019? | Ep. #177
We are into 2020, but what was popular in 2019? Stay here with me and I will share with you the top ten episodes for hospitality property owners and managers last year...
What You Can Do About Stress? | Ep. #176
Do you sometimes feel stressed? You can’t keep your thoughts together. Being stressed can affect you deeply in both mind and emotion, so what can you do about it?Stay ...
Hotel, Resort & Bed and Breakfast Trends for 2020 | Ep. #175
So we are into a new decade. What do we have to look forward to in the hospitality property industry? Stay with me and I’ll tell you.We here at Keystone HDC, we want t...
Interesting Year for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #174
This has been an interesting year. Do you want to know what’s coming up in the future?Since our founding in 2012, we have been very fortunate to have been able to help...
Why Great Employees Quit | Ep. #173
Are you losing great employees and are not sure why? The answer might be some of your rules.Welcome to another edition of Hospitality Property School. I am your instru...
